Ian was sent out to a customer site to meet with the on site technician for a hand off meeting to step in for the customer while their tech was on vacation for a week. While he was there the customer made a decision to eliminate the onsite tech and most of the IT department for disciplinary reasons. The CEO ask if they could use Ian for a few days until they could find a replacement. Immediately the entire staff of the Hospital loved Ian for his hard work and can do attitude. After just one week they called DTC for a meeting and decide that they could get the same amount of work (or more) from Ian in three days as they were getting from there on site for 5 days.

As some of you know Keith had shoulder surgery and he was in serious pain after his surgery. Keith did take the afternoon off but the following day he was voluntarily Emailing and working with customers remotely and never stopped or looked back. He attended all the meetings that were scheduled and even though he was in pain, Keith definitely went above and beyond the call of duty to support DTC and our customers.

In this newsletter DTC would like to share some of the things we have been busy with, as well as a quick article on the 5 keys to creating a next generation contact center.

Next Generation Contact Center

Are you confident that your customers believe your company’s service agents and contact center personnel have the proper tools to deliver a high-value customer interaction?

Read the complete article in TelecomReseller: The 5 Keys to Creating a Next-Generation Contact Center by:Ernie Wallerstein, President of Zeacom,.

Dust Containment and Infectious Control

DTC has recently purchased a new mobile unit for our LA structured cabling team, that will keep work sites clean and air quality high.

DTC’s Infectious Control and Dust Containment mobile unit is ideal for hospitals or any medical building where air quality is of the utmost importance. The unit can also be deployed in server rooms, to help control the dust that can ruin IT equipment.

For full details on the mobile unit please visit our Structured Cabling page

DTC News

Tel Net Acquisition – This July DTC acquired Tel Net, an NEC dealer serving Los Angeles and Ventura County. Full Article

Growth - This summer DTC expanded our team with new hires in the Pacific Northwest and here in LA. Not only has our DTC team grown, we have also continued to grow our sales and we are servicing more new systems than ever before.

Blog – In a continued effort to spread the DTC name, we have started the DTC Blog. With this blog we hope to share useful information to all our customers and prospects.

Social Media – Our fan base continues to grow across Twitter, LinkedIn, and Facebook.

DTC: Keeping the dust contained

A growing concern among many of our structured cabling customers is dust containment and infectious control. Anyone who has popped open a ceiling, knows what a messy job that can be; and the last thing you want is for your co-workers, hospital patients, or even your IT equipment taking in any of that debris.

Realizing how important hospital dust containment is, Digital Telecommunications Corp has invested in a Dust Containment and Infectious Control Mobile Unit. This mobile unit will be used where ever air quality is of the highest importance. Here is a quick overview of the Mobile Unit:

• Dust Containment & Infectious Control – This mobile unit has an embedded Negative Air Machine and independently tested HEPA air filter. 99.97% or .3 micron air cleanliness which is equivalent ISO Class 5 clean.
• Mobile – The cart itself is shorter and narrower than a hospital bed and is on non marking, 900lbs weight rated wheels.
• Adjustable – The expandable arms reach up to a 10-ft ceiling, and spring loaded struts ensure that contact to the ceiling is kept.
• Dynamic – No more tenting off areas, no more tear downs, and less time spent between sites. Which translates to less hours on a job = saves you money

DTC sees the dust containment and infectious control mobile unit as a new standard in the medical industry and where ever clean air is of the upmost importance.

It’s reassuring to me and Hoag that we can depend on DTC to deliver on the bottom line.

Aug 25th. – DTC and Meru Networks hosted a Webinar discussing 802.11n technology and how Meru Networks addresses the obstacles other Wireless providers face. Below is the slide show that was presented during the webinar.

Topics Covered
- Overview of 802.11n Technology
- How 802.11n Works
- What 2×2, 3×2, 3×3, ect. means in wireless terms
- Problems with WiFi today
- Meru Solutions – Virtual Cell Technology, True Air Time fairness

The webinar was recorded. Feel free to watch the 802.11n Webinar

In a continued effort to better serve the Southern California area, DTC decided to acquire Tel Net Technologies. “Tel Net has been known in the area for their customer support,” says Bob Bliss, “with their staff joining the DTC family, it allows us to provide even more support to the Los Angeles, Ventura, and Santa Barbara areas.”

With this acquisition, all Tel Net customers will now be serviced by DTC. “With this merger Tel Net customers will receive the excellent service that DTC is known for, as well as, the benefits of being serviced by a Triple Diamond dealer,” Bliss says

DTC has been an exclusive NEC dealer for 28 years and is recognized as a Triple Diamond NEC dealer. To obtain Triple Diamond status a dealer must have outstanding customer service, all technicians must be NEC certified, and have high sales volume. With over 500 NEC dealers in the US, only 8 have reached this prestigious status. Being a Triple Diamond dealer, DTC receives exclusive benefits and discounts, which are passed on to our customers, while maintaining the highest level of customer satisfaction.

DTC services and installs NEC equipment in Los Angeles, Orange County, San Diego and all of California. With satellite offices in Seattle and Oregon, our service also extends throughout the entire Pacific Northwest region. DTC also offers wireless, data network, and unified communications solutions.

For more information please contact DTC at 800-DTC-4-YOU

Bob Bliss, President
Digital Telecommunications Corp.

This year, there have been an unusually high number of natural disasters that have occurred across the United States. To assist businesses of all sizes in these affected areas, NEC is launching a Rebuild and Refresh Program that will provide discounts to help rebuild and recover.

Now until September 30, 2011, businesses in regions that have been declared national disasters areas (due to fire, flood, tornado, etc…) will be able to receive special discounts on new SV8000 systems.

DTC is an NEC Triple Diamond dealer which allows us to service NEC products nationwide. Our corporate headquarters is located in Los Angeles, our satellite offices are located in Portland, Seattle, and San Diego.

Here is a list of all counties in CA, OR, and WA that have been affected by natural disasters and qualify for the Rebuild and Refresh program. For the complete listings of all regions that qualify, please visit 2011 Federal Disaster Declarations.

California
Major Disaster Declaration # 1952 :
“Winter storms, Flooding, and Debris and Mud Flows”
Inyo County, Kern County, Kings County, Orange County, Riverside County, San Bernardino County, San Diego County, San Luis Obispo County, Santa Barbara County, and Tulare County.

Major Disaster Declaration #1968
“Tsunami Waves”
Del Norte County, Monterey County, and Santa Cruz County.

Oregon
Major Disaster Declaration #1964
“Tsunami Waves”
Coos County, Curry County, and Lincoln County.

Major Disaster Declaration #1956
“Severe Winter Storm, Flooding, Mudslides, Landslides, And Debris Flows”
Clackamas County, Clatsop County, Crook County, Douglas County, Lincoln County, and Tillamook County.

Washington
Major Disaster Declaration # 1963
“Severe Winter Storm, Flooding, Landslides, and Mudslides”
King County, Kittitas County, Klickitat County, Lewis County, Skagit County, Skamania County, and Wahkiakum County.

Terms and Conditions apply

Summer has officially started! Time for BBQs, beaches, and vacations.

This summer will be exciting for DTC. We are launching a web portal and rolling out new technology to our techs, with the goal to help improve communication and satisfaction with our customers. Also in this newsletter, with all the resent LulzSec hacks, we thought we would address network security. Finally it was announced last week that the NEC InUCB received product of the year from Unified Communications Magazine

DTC’s new customer portal!

The portal will allow you to request service, check the status of your Service Order requested, and view your invoices. Our goal with the web portal is to give you real time access to your account.

You will be able to access the customer portal from our main webpage digitaltel.com. If you would like to have access to the customer portal, please fill out the Customer Portal form.

Network Security

Lulzsec has been making the news headlines with continuous hacks on major targets. Sony, PBS, and even the FBI have fallen victim to the hackers.

Information is one of a businesses most important assets. That is why it’s important to always take the precautions needed to protect it.

The threat of hacking and cyber attack is always evolving. Here is some helpful information to consider for your network security.

NEC InUCB Product of the Year

NEC Corporation of America announced that TMC, a global, integrated media company, has named NEC InUCB as a recipient of its 2010 Unified Communications magazine Product of the Year Award.

NEC’s InUCB is an integrated version of UC for… Read More