Zeacom – Unified Communications
Zeacom – Unified Communications Simplified
Multimedia Contact Center
Respond to customers faster and easier, no matter how they contact you
- Workflow Engine – Increase first call resolution, lower abandonment rates, boost revenue and make your call center a happier place.
- Business Intelligence – Using out-of-the box and customized reports you can understand and optimize customer service center performance.
- Voice Interaction- Reduce costs and enhance customer service levels with effective voice interaction. You can automate routine enquiries, give high-value customers priority, spread agents’ workload and survey your customers.
- Outbound Contact- Agents can ‘click to dial’ during off-peak call periods and reach out to your customers. Outbound calls can lift sales, promote special offers and check up on customer satisfaction.
- Multimedia Interaction- Phone, fax, email, text, web chat, social media and post – everything goes to one place.
Business Process Automation
Increase customer satisfaction and control costs, by automating routine transaction
- Customer Interaction Automation -For routine inquiries, customers don’t need to talk to call center agent. They can get what they need quickly and easily with effective automation.
- Workflow Management – Routine tasks can be automated, giving your people more time to handle the high value transactions that will make a real difference to your bottom line.
- Agent Transaction Optimization – Screenpops of vital information save time and give your agents the ability to personalize the customer experience.
- Software Development Kits- These kits integrate with most database contact management, help desk and Microsoft Windows-based applications
- Enhanced Business Intelligence- Find out how to make the most of IVR – it can be faster, more efficient and more customer-friendly.
Unified Communications Plugins
Communicate and Collaborate more efficiently , whether you are in the office or on the move
- Presence -A single view shows the availability of everyone in your organization
- Collaboration – Executive Conference takes all the frustration and confusion out of conference calls. Creating or joining a conference is simple and intuitive. You can see who’s on the call, who’s talking and mute the person with all the background noise
- Mobility – It’s like you’ve never left your desk. Communicate with customers and colleagues from anywhere on your Windows Mobile, iPhone, BlackBerry, smart phone or web browser
- Messaging – Access your voice messages with any online device and receive faxes in digital format.
- Reporting – Look at voicemail usage, track sick days, monitor daily start and finish times, see how much time people spend at their desks, in meetings and on the phone
