CallXpress

Advanced Voice Mail
At the core of CallXpress is an advanced voice mail system that answers your calls when you can’t. Your personalized messages can let callers know if you’re on another call, away from your desk or out of the office. It can also route customers to self-service applications when you can’t talk to them in person.

Automated Attendant
With AVST’s automated attendant, any information stored in a database can be spoken or faxed to your customers via Interactive Voice Response (IVR). So instead of getting a busy signal or being put on hold, your customers have automatic access to accurate information, 24 hours a day — allowing you to increase customer satisfaction without increasing staff costs. And that leads to long-term, profitable relationships with your customers.

Message Notification
Never miss another urgent call or message, no matter where you are. With CallXpress Message Notification, when a new message is received, an alert is sent right to your pager, telephone, mobile or any SMS-capable device. Choose how you’d like to be notified — via a daily message reminder, immediate message or SMS notification — and even set up filters based on a specific sender or message type (voice, fax or e-mail).

Mobility

With the release of CallXpress 8.2, AVST has robust mobility features that empower the mobile work force. The AVST Mobile app is available on both Android and iOS smart phones. The application provides Single Number Reach, while still allowing the user to separate business and personal calls.

Speech-Enabled Personal Assistant

Being out of the office doesn’t have to mean being out of touch. Using the very latest state-of-the-art speech recognition technology, the CallXpress Speech Server acts as a personal assistant, directing your calls to you wherever you are — at your desk, in your car or at your home office.

Your speech-enabled personal assistant also lets you retrieve, respond to and create new e-mail messages, retrieve Microsoft® Exchange® contact numbers, place outbound calls, put calls on hold, receive multiple inbound calls, and schedule meetings all on a single call. And with the built-in directory service, you can call coworkers without looking up their extensions or waiting for an operator to direct your call. You simply speak the name of the person you wish to call, and the CallXpress Speech Server connects you for real-time collaboration.

Unified Messaging

For even greater productivity, all of your messages — voice, fax and e-mail — appear in your Microsoft Outlook®, Lotus Notes®, or other IMAP4-compatible e-mail box. Messages can be prioritized easily and accessed in any order. No longer will you have to dig through all your voice messages just to get to the important ones. The end result: less time managing your messages and more time acting on them.

NotifyXpress™

This broadcast notification application seamlessly leverages CallXpress where outbound calls are placed on the voice ports. NotifyXpress helps strengthen customer relationships by proactively reaching out and providing information that they value. This could be anything from appointment reminders to schedule changes to emergency message notification. You can even personalize the information by customer.

Secure IP-Telephony Transition

Moving from traditional circuit-switched architecture to a packet-switched IP environment is no longer just a dream, but an achievable reality. That’s because you no longer need to perform a massive technology refresh overnight, involving multiple sites. CallXpress supports over 250 traditional PBX and IP-based integrations, so you can transition from your existing technology at your pace. There’s no need to rip out the old system all at once, unlike competitive products.